Service, MAINTENANCE & training
Operational safety always in focus
Just like buses, trucks and other heavy vehicles, washing systems also need ongoing service and maintenance to function optimally.
Together with our customers, we build sustainable partnerships where we constantly strive to maximize operational reliability. A very important part of this is our experienced and competent service organization.
Contact us by email service@westmatic.se or by phone 0570-72 76 20
Quick support through TeamViewer
Our technical support in Arvika is available via e-mail and telephone every weekday during office hours 07.00-16.00
Service, maintenance and support secure operations
We offer a preventive service where the number of visits and scope is completely adapted to your situation, taking into account, among other things, the number of washes per year and the design of the system.
With a large number of itinerant service technicians on the roads, we can also quickly be on site for remedial maintenance should the washing system stop working for any reason, such as a collision. All service technicians are provided with personal service buses equipped with their own spare parts warehouse. In cases where the spare parts in the service buses are not enough, we have a well-stocked central warehouse in Arvika with almost 14,000 articles to collect parts from.
Any downtime is always prioritized first with the ambition to minimize inconvenience for our customers.
Service agreement as needed
Currently, we have drawn up service agreements for most of our washing systems that are in operation. Depending on how many washes are done in each facility, the number of visits per year is normally adjusted to one, two or four. As a contract customer, you have priority and reduced prices for remedial service.
We also offer total service agreements where we take a comprehensive approach to the wash bay. Among other things, we then take care of cleaning the hall, refilling chemicals, checking ground tanks, etc.
Contact our service department for more information >>
Extended warranty
Washing systems from Westmatic are delivered as standard with a one-year warranty in accordance with delivery conditions NLM 19. By supplementing the delivery with a service agreement and detergent from Westmatic, warranty agreements of up to a total of 4 years can be agreed.
With Westmatic service agreement:
- it is ensured that service is carried out with trained personnel and according to schedule
With Westmatic detergent:
- optimal washing results are ensured while the environment and the washing equipment are not damaged.
A sustainable concept for long life!
An important prerequisite for the washing systems to function optimally is that the operating personnel have the required knowledge.
Training for operational safety
An important prerequisite for the washing systems to function optimally is that the operating personnel have the required knowledge.
In addition, as always with large moving machinery, safety is top important.
We offer a number of different training courses for both the training of new staff and the further training of experienced staff.
Some examples of training packages:
- The washing facility - How the equipment works
- Washing training - How vehicles are washed efficiently and economically
- Detergent (chemicals) – Use, dosage and cost-effectiveness
- Tank systems – Water flows, oil separators, filters, pH and water recovery
- Wash – Wash administration, operation, control, follow-up and finance.
Clean & Green
Westmatic wash systems are developed and engineered to exceed some of the world's most stringent regulations for the use of water and power resources. Made in Sweden for markets with extreme climates - from hot to cold. Westmatic's system uses less water, chemicals and electricity compared to competing systems. Our nozzles are configured to use up to 50% less water while our highly efficient motors require less electricity.
Westmatic AB
Fallebergsvägen 28
671 34 Arvika
Sweden
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